Returns and Refund Policy

We currently do not accept returns or exchanges for our products because food safety laws prevent us from receiving temperature controlled food, like our products, that has already been distributed. Please contact us at info@anjelfoods.com if you have questions or concerns about your specific item. We currently do not offer a money back guarantee. However, if you have any concern with our products we would like to hear from you, please email us at info@anjelfoods.com with your feedback and reference your order order number. Refunds are provided on a case by case basis. Refunds are issued to the original form of payment. Please note refunds may take 3-5 business days to fully process. In certain circumstances, such as to address a customer service issue or in appreciation for filling out a survey, we may provide you with a promotional code to be used in your next order. The value is up to the discretion of the company. These promotional codes are only for www.anjelfoods.com and www.eggbu.com, are not transferable, and are not redeemable for cash or other property.

At this time, we cannot make product changes to your order. When placing orders, it is your responsibility to ensure the order and delivery information is accurate. We are unable to guarantee cancellation, but if you contact us as soon as possible, we will do our best to cancel your order. If you need to update your delivery address or make changes to your delivery date, please contact us immediately at info@anjelfoods.com. Due to processing time, changes are not guaranteed. If you make changes to your order’s delivery date or shipping address directly with the shipping courier, we will not take responsibility for any product that arrives thawed or unsafe to consume.